RockWin Responsible Gaming

Our Commitment to Safe Play

Here at RockWin, responsible gambling is not just a checkbox — it is a core part of who we are. We operate under the Tobique Gaming Commission E-gaming licence No. 0000064, and we take every regulatory obligation seriously. Our platform is designed to encourage healthy habits and to intervene where necessary to protect our players from the potential harms of excessive gambling.

We understand that for most players, online casino gaming is an enjoyable pastime. However, we also recognise that for some individuals, gambling can become problematic. That is why we at Rock Win have invested in a comprehensive suite of responsible gaming tools, clear policies, and access to professional support organisations — all readily available to you whenever you need them.

Responsible Gaming Tools We Provide

At RockWin, we give you direct access to a range of tools designed to help you manage your gaming activity. You can activate any of these features at any time by contacting our support team or accessing your account settings:

• Deposit Limits — Set daily, weekly, or monthly caps on how much you deposit into your Rock Win account. Once set, limits take effect immediately and can only be increased after a cooling-off period.
• Loss Limits — Define the maximum amount you are willing to lose over a given period. We will stop you from continuing once that threshold is reached.
• Wager Limits — Control how much you bet per session or per day, helping you stick to a budget that suits your lifestyle.
• Session Time Limits — Set a maximum duration for each gaming session. When your time is up, we will notify you and log you out automatically.
• Reality Checks — Receive regular on-screen reminders about how long you have been playing and how much you have spent during your session at RockWin.
• Cool-Off Period — Take a short break from your account ranging from 24 hours to several weeks without permanently closing your account.
• Self-Exclusion — If you feel you need a longer break, we at Rock Win offer self-exclusion options ranging from several months to permanent account closure.

Recognising Problem Gambling

We encourage all of our players to regularly reflect on their gaming habits. At RockWin, we want you to enjoy our platform in a way that is healthy and balanced. Below are some warning signs that gambling may be becoming a problem:

• Spending more money or time gambling than you originally intended
• Chasing losses in an attempt to win back money
• Neglecting personal, professional, or family responsibilities due to gambling
• Borrowing money or selling possessions to fund gambling
• Feeling anxious, irritable, or restless when not gambling
• Hiding your gambling activity from friends and family
• Gambling to escape stress, depression, or personal problems

If you recognise any of these signs in yourself, we strongly encourage you to make use of our self-management tools or reach out to our support team at Rock Win. You are never alone, and help is always available.

Protecting Minors

At RockWin, we have a strict zero-tolerance policy when it comes to underage gambling. Our platform is intended exclusively for adults aged 18 and over (or the legal gambling age in your jurisdiction). We conduct identity verification checks to ensure that no minors can access or use Rock Win services.

If you share a device or household with minors, we strongly recommend installing parental control software to prevent access to gambling websites. Trusted tools include:

• Gamban — Blocks gambling websites and apps across all devices
• Net Nanny — Comprehensive parental control and filtering software
• Cybersitter — Family-safe internet filtering solution
• Betfilter — Specifically designed to block access to gambling content

Self-Assessment: Are You Gambling Responsibly?

We encourage you to ask yourself the following questions honestly. If you answer 'yes' to two or more, we recommend reaching out for support or making use of our Rock Win responsible gaming tools:

1. Do you gamble with money you cannot afford to lose?
2. Has gambling caused arguments or tension with people close to you?
3. Do you feel the urge to gamble with increasing amounts of money?
4. Have you tried to stop gambling but found it difficult?
5. Do you feel guilt or shame after gambling sessions?
6. Have you missed work, school, or other commitments because of gambling?

External Support Organisations

We at RockWin are not alone in our mission to promote safe gambling. There is a strong global network of organisations dedicated to helping individuals who may be struggling with gambling-related issues. We recommend the following resources:

Dispute Resolution

At Rock Win, we are committed to handling all player concerns fairly and transparently. If you ever have a dispute that cannot be resolved directly with our team, you have the right to escalate it to our approved Alternative Dispute Resolution body. We work with ADR EGIS, which can be contacted at disputes@egis-adr.com. Our RockWin team will always cooperate fully with any independent review process.