RockWin Casino Terms and Conditions

Welcome to RockWin Casino. These Terms and Conditions govern your access to and use of our website at rockwin.io, including all games, promotions, and services we provide. By registering an account and using our platform, you confirm that you have read, understood, and agreed to be bound by these terms in full. If you do not agree with any part of these conditions, we ask that you refrain from using our services.

1. About Us

At RockWin Casino, we operate under the name Metlait SRL, a company incorporated in Costa Rica (registration number 3-102-911867), with our registered address at El Guayaval, Residencial La Campina Casa Numero Q-11, Cartago, El Guarco, Tejar, 30801. We hold an E-gaming licence No. 0000064 issued by the Tobique Gaming Commission, which authorises us to offer online casino services internationally. For dispute resolution, we work with ADR EGIS, reachable at disputes@egis-adr.com.

2. Eligibility and Account Registration

To use our Rock Win Casino services, you must meet all of the following criteria:

• You must be at least 18 years of age, or the legal gambling age in your jurisdiction, whichever is higher
• You must not be a resident of any restricted country listed in our Restricted Territories section
• You must provide accurate, truthful, and complete information during the RockWin Casino sign up process
• You may only hold one account with us — duplicate accounts are strictly prohibited
• You must not be acting on behalf of another person or third party

We reserve the right to verify your identity at any time. Failure to provide requested documentation may result in suspension or permanent closure of your account. Each player is limited to one account; operating multiple accounts is considered fraud and may lead to forfeiture of all funds and bonuses.

3. Restricted Territories

Our RockWin online casino services are not available to residents of the following jurisdictions: Afghanistan, American Samoa, Belarus, Belgium, British Indian Ocean Territory, Bulgaria, Canada (New Brunswick and Ontario), Central African Republic, China, Cuba, Cyprus, DR Congo, Estonia, Georgia, Gibraltar, Greece, Guam, Guernsey, Haiti, Hawaii, Iran, Iraq, Israel, Japan, Jersey, Latvia, Libya, Lithuania, Malta, Myanmar, Netherlands, North Korea, Northern Mariana Islands, Poland, Puerto Rico, Romania, Russia, Somalia, South Sudan, Syria, Ukraine, United Kingdom, United States, Venezuela, Virgin Islands, Yemen, Bahrain, El Salvador, and Brazil.

Additionally, players from Sweden are not eligible to receive bonuses, and players from Finland are excluded from no deposit bonus offers. We also note that certain game providers — including NetEnt, Play'n GO, Pragmatic Play, and Amatic — impose their own geo-restrictions, which we are required to enforce.

4. Deposits and Withdrawals

4.1 Deposit Methods

At Rock Win, we accept a wide range of deposit methods to ensure accessibility for our international players. These include Visa, Mastercard, Neosurf, Apple Pay, PayID, MiFinity, eZeeWallet, Noda, Trustly, Neteller, Skrill, Paysafecard, Bank Transfer, and a full suite of cryptocurrency options including BTC, ETH, LTC, BCH, DOGE, USDT, XRP, BNB, ADA, and TRX. Our minimum deposit amount is €20 per transaction.

4.2 Withdrawals

We process withdrawal requests using the same method as the original deposit where possible, including Visa OCT and Mastercard Payment Transfer, e-wallets, bank transfer (excluding USD bank transfers), and cryptocurrency. Our minimum withdrawal amount is €20 (or the equivalent in your chosen currency or crypto). The following limits apply:

• Daily withdrawal limit: €5,000
• Weekly withdrawal limit: €10,000
• Monthly withdrawal limit: €30,000
• Progressive jackpot winnings are paid in full and are excluded from standard withdrawal limits
• Winnings from no-deposit bonuses are capped at €50

Withdrawals are subject to a pending period of up to 72 hours after approval. Once verified, processing typically takes approximately 1 hour. Crypto and e-wallet withdrawals are often instant, while card and bank transfer payments may take 1–3 business days.

5. Bonuses and Promotions

Here at RockWin Casino, we offer a range of bonuses designed to reward our players. Our welcome package offers up to €3,500 plus 400 Free Spins across four qualifying deposits. Each deposit bonus requires a minimum deposit of €20 and carries a 40x wagering requirement. The maximum bet while bonus funds are active is €5, and all bonuses must be used within 14 days of activation.

5.1 Welcome Bonus Breakdown

• 1st Deposit: 120% up to €500 + 125 Free Spins (code: ROCK)
• 2nd Deposit: 100% up to €500 + 75 Free Spins (code: ROLL)
• 3rd Deposit: 50% up to €1,000 + 50 Free Spins (code: LOUD)
• 4th Deposit: 150% up to €1,500 + 150 Free Spins (code: BEAT)

Players from Australia, New Zealand, and Canada are eligible for a regional welcome package of up to A$6,000 plus 400 Free Spins. Please note that the RockWin Casino welcome bonus is not available to crypto-only players, and deposits made via Skrill or Neteller do not qualify for bonus offers.

5.2 Ongoing Promotions

We offer a variety of recurring promotions at our Rock Win Casino platform, including Triple Choice Monday, Midweek Match, Friday Trio Rewards, Super Spin Saturday, Sunday Fun Plus, Quad Play Bonus, Monthly Power Up, Crypto Cashback (10%, no wagering, Sundays), Live Casino Cashback (10% up to €1,000, no wagering), weekly Spin & Win lottery, tournaments, and a referral programme. All promotions are subject to specific terms available on the relevant promotional pages.

6. Loyalty Programme and VIP

Our RockWin Casino loyalty system, known as Gpoints (Comp Points), rewards players for real-money slots wagering. You earn 1 point per €10 wagered. The programme features 10 levels, ranging from Level 1 (threshold: 150 CP) through to Level 9 and the exclusive Level R (threshold: 500,000 CP). Comp Points are redeemable for real money with no wagering requirement, and level rewards range from €10 + 25 Free Spins up to €500 + 150 Free Spins.

Our Rock Win VIP Programme is invitation-only and is extended to players who demonstrate consistent, active play. VIP members enjoy a dedicated personal manager, prioritised withdrawal processing, exclusive rewards, and individually tailored account limits. VIP players may also contact us via WhatsApp for premium support.

7. Responsible Gaming

We at RockWin Casino are committed to promoting safe and responsible gambling. We provide players with tools to manage their gaming activity, including deposit limits, session reminders, self-exclusion options, and account cooling-off periods. If you feel that your gambling is no longer enjoyable or is causing harm, we strongly encourage you to use these tools or contact our support team immediately. We also recommend reaching out to organisations such as GamCare or BeGambleAware for independent support.

8. Prohibited Activities

When using our services, you agree not to engage in the following:

• Using a VPN or proxy to circumvent geographical restrictions — VPN use is strictly prohibited
• Creating multiple accounts or acting on behalf of another person
• Engaging in collusion, cheating, or any form of fraudulent activity
• Exploiting software bugs or technical errors for unfair advantage
• Using automated bots or software to interact with our platform
• Making deposits and withdrawals for money laundering purposes

We reserve the right to void winnings, close accounts, and report suspicious activity to relevant authorities where we deem it necessary.

9. Customer Support

Our support team is available 24/7 via live chat and email. You can reach us at support@rockwin.io. VIP members may additionally contact us via WhatsApp for dedicated assistance. We provide support exclusively in English.

10. Amendments and Governing Law

We reserve the right to amend these Terms and Conditions at any time. We will notify registered users of any material changes. Continued use of our RockWin Casino services following any amendments constitutes your acceptance of the updated terms. These Terms and Conditions are governed by the laws of Costa Rica, and any disputes shall be handled through our licensed ADR provider, EGIS.

If you have any questions about these terms, please contact our support team before registering your account with us at Rock Win.